Customer Service is the part of a business’s activities that is concerned with meeting customer’s needs as fully as possible. The activities and tasks in this lesson resource will help students to apply their knowledge and understanding about the key features and benefits of good customer service, using well known business examples such as Morrisons. Students will also develop their key analysis and judgement skills (vital for success in exams) by analysing and evaluating ways in which different businesses can improve their customer service. This lesson resource comes complete with scenario activities, as well as a PowerPoint Presentation and a Lesson Plan Proforma, making it a great resource for an observation.

A very useful lesson resource for your students studying organisational structures for GCSE and A Level Business, covering all specifications. The worksheets and activities will really help students to develop and apply their understanding about what organisational structures are, their key features and their implications for businesses. This resource has certainly helped my classes and is thoroughly recommended for all centres. It comes complete with PowerPoint Presentations, key terms (e.g. levels of hierarchy/span of control), activities and worksheets, which should take students approximately two lessons to complete if covered in detail. Lesson 1 Learning Aims - Identify organisational structures for different businesses - Explain the purpose of an organisation chart - Analyse and assess the advantages and disadvantages of a business’ particular organisation structure Lesson 2 Learning Aims - Describe the features of tall and flat organisational structures - Explain how different organisational structures may affect how a business is managed

Training is a range of activities giving employees job-related skills and knowledge. The activities and tasks in this lesson resource for Business exam specifications will help students to apply their knowledge and understanding about the key types of training given to employees, including induction, on-the-job and off-the-job training. Students will further develop their key analysis and judgement skills (vital for success in exams) by analysing and evaluating the most suitable methods of training for particular employee case study scenarios. The lesson aims are as follows: - Define what training is and describe the different types of training - Explain the advantages and disadvantages of different types of training - Recommend suitable types of training that should be given to employees This lesson resource comes complete with a PowerPoint Presentation, starter activity, key terms and lesson activities/worksheets, including discussion about advantages and disadvantages of different training types. One of these activities is designed to be interactive and shown via the SmartBoard to classes, however it is included in the PowerPoint Presentation slides as well. There is also a plenary understanding in order to assess student understanding and demonstrate evidence of learning.

An excellent resource for your students studying or revising pricing decisions (strategies) as part of the marketing mix for the GCSE Business specifications - some activities included may also be used for the AS/A Level Business (Year1) specifications. The worksheets and activities in these two lessons will really help students to apply their knowledge and understanding effectively, using well known business examples that students can relate to, such as Apple and Thorpe Park. This lesson will also develop students’ key analysis and judgement skills (vital for success in exams) by evaluating which pricing decisions are most effective for particular types of businesses and the most important factors which influence their pricing decisions. This double lesson resource comes complete with worksheets and exam practice questions, as well as a PowerPoint Presentation for both lessons and suggested homework activities

A great resource for your students studying methods of recruitment (internal and external) for GCSE Business, covering all exam board specifications. The activities and tasks included in this resource cover the following learning aims: 1. Define what is internal and external recruitment and state different methods of each 2. Analyse advantages and disadvantages of internal and external recruitment 3. Recommend suitable methods of recruitment for a business This resource has certainly helped my class and is thoroughly recommended for all centres. It comes complete with PowerPoint Presentation and worksheet activities. Please note that some of this activities are notebook files and are designed to work for SMART boards in classrooms. The activities are attached in word format as well.

Profit is one of the most important concepts for students to understand when teaching the finance topics for GCSE Business. This lesson aims to help improve your students’ understanding of price, sales, revenue, costs and profit, as well as help them to calculate the profit/loss of a business. This lesson will also develop students’ key analysis and judgement skills by recommending ways how a business can improve its profit This resource is thoroughly recommended for all centres, particularly for final revision before exams. It will encourage students to become more confident answering ‘profit’ type calculations and questions, and it comes complete with differentiated tasks for lower and more able students, as well as a PowerPoint Presentation and Lesson Plan, making it a great resource for a Lesson Observation.

This resources provides a great activity for revising the Marketing Mix as included in GCSE Business specifications such as AQA and Edexcel. The Key Lesson Objectives / Aims are: 1. Recap what the Marketing Mix is and understand how Thorpe Park uses this 2. Assess (judge) which is the most important of the 4Ps for Thorpe Park 3. Suggest why a business needs an integrated marketing mix to be successful Students can work in pairs/ groups/ independently when completing the different tasks, and the tasks also encourage Bloom’s taxonomy higher level thinking skills.

I have used this lesson successfully with my Year 10 and Year 11 classes when teaching employee rights in the workplace as part of the legislation (external influences) topic for GCSE Business. The content of this lesson resource is designed to cover the following learning aims Recap the key aspects of employment laws that protect employees at work Explain what a contract of employment is Produce a poster advising employees about their rights in the workplace Assess the importance of particular employee rights A starter activity is attached, with a PowerPoint presentation which includes definitions, examples and group/pair work activities for students. This lesson will also help to develop students’ analysis and evaluation skills through the use of a judgement style question about the importance of particular employee rights in the workplace.

A great resource for your students studying Methods of Selection, as part of the People in Business and HR topics for the GCSE Business (Grade 9 - 1 specifications. The worksheets and activities will really help students to apply their knowledge and understanding effectively, in the context of applying for a job at Red Bull and the suitability of different methods used to select the best candidate. This resource has certainly helped my class and is thoroughly recommended for all centres. It comes complete with Worksheet, Red Bull Case Study, Selection Method Activities (including Assessment Centre, Interviews and Psychometric Tests) which students can complete in pairs or groups. A PowerPoint Presentation and Lesson Plan is also included, making it a great resource for a Lesson Observation.

Partnerships - This is a lesson I have used with my GCSE Business classes when introducing different ownership and legal structures for the first time. The lesson aims are as follows: Explain what a partnership is Categorise the advantages and disadvantages of being in a partnership . Create your own deed of agreement for a partnership A starter and plenary activity is attached, which works well with ‘traffic light’ cards in order to assess /demonstrate student progress and learning. Please note the partnerships advantage and disadvantage activity is a notebook file and is designed to work for SMART boards in classrooms.

Sources of finance is one of the most important concepts for students to understand when taking GCSE Business covering all exam board specifications. This lesson aims to help improve your students’ understanding of sources of finance for a small start up business. Students will explore different sources of finance and will discuss the advantages and disadvantages of each. This lesson will also develop students’ key analysis and judgement skills through the use of a short case study and ‘9 Mark evaluation style’ question. The learning aims are as follows: 1. State sources of finance that a new business could use (A01) 2. Discuss advantages and disadvantages of different sources of finance (A02) 3. Analyse and evaluate the suitability of different sources of finance (A03) This resource is thoroughly recommended for all centres, particularly for final revision before exams. It will encourage students to become more confident answering ‘sources of finance’ type questions, and it comes complete with differentiated tasks for lower and more able students, as well as a PowerPoint Presentation and practice exam question, making it a great resource for a Lesson Observation.

Sources of finance is one of the most important concepts for students to understand when taking GCSE Business, covering all exam board specifications. This lesson aims to help improve your students’ understanding of sources of finance for a larger (growing) business. Students will explore different sources of finance and will discuss the advantages and disadvantages of each. This lesson will also develop students’ key analysis and judgement skills through the use of a short case study and ‘9 Mark style’ evaluation question. The learning aims are as follows: Identify and describe suitable sources of finance for a larger (growing) business Discuss the advantages and disadvantages of different sources of finance Evaluate and recommend the most suitable source of finance for a business This resource is thoroughly recommended for all centres, particularly for final revision before exams. It will encourage students to become more confident answering ‘sources of finance’ type questions, and it comes complete with a PowerPoint Presentation, student activity (matching up sources of finance with their advantages and disadvantages) and practice exam question with suggested answers, making it a great resource for a Lesson Observation.

A very useful lesson resource for your students studying break-even as part of the finance topics for GCSE and A Level Business, covering all specifications. The worksheets and activities will really help students to develop and apply their understanding about what break-even is, how it is calculated and its uses to a business. Learning Objectives Understand the concept of break-even and what a break-even graph is Complete a break-even graph, using revenue, fixed, variable and total cost data. Analyse the uses and limitations of break-even in business decision making

Challenges that famous entrepreneurs have had to overcome on their way to success - 3 short case studies include Steve Jobs, J.K. Rowling and Simon Cowell. There are also discussion questions for students - a great starter activity if teaching enterprise and entrepreneurs for the first time.